cancel
Showing results for 
Search instead for 
Did you mean: 

After last firmware update, my phone frequently got below issue.

leo_wk_kwok
Star I

Please tell us some basic information before asking for help:
Model Name: Zenfone 6
Firmware Version: android 10
Rooted or not: no
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app): whatsapp crash, Bluetooth headset disconnect while playing video in Facebook, listen to voice message in WhatsApp.
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================

2 REPLIES 2

Kris_ASUS
Community Manager
Community Manager
leo.wk.kwok

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 6
  2. Firmware Version: android 10
  3. Rooted or not: no
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app): whatsapp crash, Bluetooth headset disconnect while playing video in Facebook, listen to voice message in WhatsApp.

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================


After last firmware update, my phone frequently got below issue.
Hi,
Could you provide the model of the bluetooth headset you are using to us?

leo_wk_kwok
Star I
Phone model: ZS630KL 6G/128GB
BT headset: Plantronics Voyage 5210
Firmware v.510 Language v.283

The WhatsApp frequently crash when the phone screen change between vertical and landscape