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80% refund. seriously????? (service center is not repairing my zenfone 6 )

Rising Star II
i got my zenfone 6 on mid july, i was happy with that phone but who knew it will become my one of biggest regret.
after update .167 my device keeps restarting and finally dead on 1 august.
through "flipkart complete mobile protection" i sent my device to service center and it reached at service center on 12th aug.
F1 NOIDA CMP TRC, F1 INFO SOLUTIONS AND SERVICES PVT.LTD (CMP) D-245 SEC-63, NOIDA-201307, UTTAR PRADESH, INDIA  they sent my device here authorized service center for zenfone.
today even on 5 sept my device is still not repaired. they are making excuses that they dont have parts to repair phone and can provide me with 80% REFUND .
they have contacted me thrice regarding refund.
seriously ASUS ??????
i bought phone worth 32000, couldn't even use for properly for 16 days and now you want me to bear with loss of 20%
shouldnt you provide a replacement if you are unable to repair my phone

its not like i have bought this phone before 4-5 months it wasnt even launched at that time so why should i take loss of 20%

if you cant repair my zenfone 6 , just give a new one as replacement , if you dont want then i want full refund not just 80%

as for serial number of my device here is it

SN = K6AIGF0007522JV

lets see if i can get any help from senior members of asus
my device is in service center from nearly 25 days and my patience is not much great
let me be honest if i didnt get help,
my next option will be to proceed legally.

@Anders_ASUS @Kikay @Kris_ASUS @CH_ASUS

Zen Master I
With my 1% luck it is working for now who the hell knows when it's going to die

Rising Star I
The right person? That means multiple phone calls (be nice) and try to get your situation escalated. It's a nightmare but you decide whether the stress and headache is worth it. Don't get mad at the people on line. You are a robot to them and they have a script. Try to talk to a human but again, that requires time and patience. And no, I'm not joking.
My point about ASUS motherboards is that it was their first or main product line in the beginning. They made their name and became trusted for quality and reliability. I'm not suggesting at all that their mobile products are anywhere near that level of quality or reliability. That's my point. If ASUS started their company with these mobile phones, would they be at the same level they are today?

Star I
Approach the consumer forum, serve Asus a legal notice. Such ignorant behavior and arrogance should never go unreported.

Rising Star II
i have been nice to them from last 25 days
and i am still without phone
i last 25 days i have made 60+ calls for my phone and many chats with them
not even a single time i was rude at that time
but i am still without phone
i am human and my patience is not infinite
i wanted that phone and it was my need
but i am without phone and all work is getting delayed
and time is alot precious.
i cant afford to wait more weeks.

Rising Star II

Approach the consumer forum, serve Asus a legal notice. Such ignorant behavior and arrogance should never go unreported.

View post
that the last option, if they cant help me.