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80% refund. seriously????? (service center is not repairing my zenfone 6 )

Rising Star II
i got my zenfone 6 on mid july, i was happy with that phone but who knew it will become my one of biggest regret.
after update .167 my device keeps restarting and finally dead on 1 august.
through "flipkart complete mobile protection" i sent my device to service center and it reached at service center on 12th aug.
F1 NOIDA CMP TRC, F1 INFO SOLUTIONS AND SERVICES PVT.LTD (CMP) D-245 SEC-63, NOIDA-201307, UTTAR PRADESH, INDIA  they sent my device here authorized service center for zenfone.
today even on 5 sept my device is still not repaired. they are making excuses that they dont have parts to repair phone and can provide me with 80% REFUND .
they have contacted me thrice regarding refund.
seriously ASUS ??????
i bought phone worth 32000, couldn't even use for properly for 16 days and now you want me to bear with loss of 20%
shouldnt you provide a replacement if you are unable to repair my phone

its not like i have bought this phone before 4-5 months it wasnt even launched at that time so why should i take loss of 20%

if you cant repair my zenfone 6 , just give a new one as replacement , if you dont want then i want full refund not just 80%

as for serial number of my device here is it

SN = K6AIGF0007522JV

lets see if i can get any help from senior members of asus
my device is in service center from nearly 25 days and my patience is not much great
let me be honest if i didnt get help,
my next option will be to proceed legally.

@Anders_ASUS @Kikay @Kris_ASUS @CH_ASUS

Star I

indeed i am regretting alot buying this

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Yeap me too! I'll buy one+ 7pro so I won't have to worry again!

Rising Star I
They never make mistake so there is nothing to fix or resolve. Product support? All is well until you need this. Be assured ASUS motherboards never had these types of reliability issues otherwise would they be as well known a brand as they are today? You guys need to keep calling until you get the right person who isn't obtuse and will actually help you rather than just reading from a script.

Star I
My Asus Zenfone max pro 1 after update to Android 9 is not working. I cannot call, camera not working, no sound though I can browse.

Rising Star II
ASUS motherboards never had these types of reliability issues that doesnt meant it will never have, i am facing this so i know very well.
since you are talking about that RIGHT PERSON , why dont you tell we who is that right person whom i need to contact for resolving this issue

Zen Master I
Bro i saw this page(your problem) on google i swear today morning I don't know what going to happen