Zenfone 5z stops receiving calls text after connect to wifi wifi

[Climes02]

Please tell us some basic information before asking for help:
Model Name:5Z
Firmware Version: wifi 2.0.0.1829
Rooted or not: no
Frequency of Occurrence: when connecting to wifi
APP Name & APP Version (If your issue relates to the app): wifi
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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When phone connects to wifi (wifi is turned on or reconnects in range) it stops receiving calls and texts, all other functions like internet seem to work fine, it requires a restart to fix.

[adityapruthi200]

Climes02

Please tell us some basic information before asking for help:

1. Model Name:5Z
2. Firmware Version: wifi 2.0.0.1829
3. Rooted or not: no
4. Frequency of Occurrence: when connecting to wifi
5. APP Name & APP Version (If your issue relates to the app): wifi

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

When phone connects to wifi (wifi is turned on or reconnects in range) it stops receiving calls and texts, all other functions like internet seem to work fine, it requires a restart to fix.

Zenfone 5z stops receiving calls text after connect to wifi wifi

Exactly same happening with me......

[Christine_ASUS]

Hi Climes02 and adityapruthi2001,
Thank you for your asking. Kindly provide the information below so that we could better assist you.
1. Your current firmware version
Setting >System>About Phone>Software information>Build Number
If you try to update to the latest version, does the issue still remain?
2. Could your phone call out or text out while linking on wifi? This issue only happened on "receiving" calls and texts?
3. If you change another SIM card, would the same issue remain?
4. Could you provide us more issue details (steps, process..) ?
If there is any issue with mobile, please let us know. Thank you.

[adityapruthi200]

Christine_ASUS

Hi Climes02 and adityapruthi2001,

Thank you for your asking. Kindly provide the information below so that we could better assist you.

1. Your current firmware version

Setting >System>About Phone>Software information>Build Number

If you try to update to the latest version, does the issue still remain?

2. Could your phone call out or text out while linking on wifi? This issue only happened on "receiving" calls and texts?

3. If you change another SIM card, would the same issue remain?

4. Could you provide us more issue details (steps, process..) ?

If there is any issue with mobile, please let us know. Thank you.

View post

Hey,
My sw is WW-100.10.107.70
Yes this issue is still there in the new version.
Actually whenever we connect or disconnect from the wifi, and then place the call, the call seems to connect (the ringing) late. For instance, whenever I dial a number it connects call in just 3 seconds but in this case which is happening more often..., in this case I dial and have to wait for about 20 secs till the call connects and I can hear the caller ringing for which I am well aware of that the phone which I was trying was in well network reception area bcz just after that I try again and boom! The call connects in 3 secs. For that I always toggle the airplane mode on and off which makes the calling back again. This issue happens 8/10 times a day.
Yes this issue is persistent on all sim cards, i have just bought another sim card from another carrier. Seems to me like a sure software bug.
Well, there are issues and issues flowing. Anyway, pls help us with this only for the time.
Thanks
Regards
Peace.

[Christine_ASUS]

Hi adityapruthi2001, 
Thank you for the quick response. I hope everything is safe and sound there. Could calling and texting work in "Safe Mode"?
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
Also, please try to reset Network: Setting>System>Reset options>Reset Wi-Fi, mobile & Bluetooth

If the problem remain, please provide following question below:
1. Could you tell us the name of the two carriers you've tried that have this problem?
2. Do you mean this happens to both receiving & making calls/ sending texts?
3. Does this appear when you connect to different WiFis?
How many SIM cards have you inserted?
4. What's your preferred network settings? (2G/3G or 2G/3G/4G)
5. Does this happen to the preloaded calling app or third party apps?
6. Does this appear when you call different people?
7. Could you show us a short video of the problem?