Zenfone 5Q device corrupted

[joyce_esteban19]

Help! My phone has device corrupted error. I tried to do a factory reset but now my phone keeps restarting. I also tried to reboot but it just keeps on restarting.

[Christine_ASUS]

Hi joyce.esteban19
Thank you for your asking. Have you tried recovery mode?
Please try following steps to access recovery mode.
1. Keep pressing "volume down key"
2. Press "power key" and stop press " power key" once you feel the vibration
3. Still keep pressing "volume down key" and stop press "volume down key" once you enter [Android Recovery] Screen
4. Choose "Wipe data/factory reset"
#Hardware Reset Guide
[ZenFone] How to do hardware reset on your phone? | Official Support | ASUS Global
If you have any further queries, please do not hesitate to contact me.