Unlock Device App does not unlock bootloader

[yusufarifin532]

Please tell us some basic information before asking for help:
Model Name: Zenfone 5 ZE620KL
Firmware Version: WW_15_0610_1801_42
Rooted or not: NOT
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app): Unlock Device App

The program does not unlock the bootloader, writes (An unknown error occurs, which may be a network connection issue. please wait and try again later)

[asyrafitri171]

My Device ROG PHONE 2 also got this issue . Ehat should i do now ?

[Rickkk]

We must wait patiently until a fix is rolled out by Asus 😞

[Christine_ASUS]

Hi wtf-olga123 
Your issue is different from others'. I already forwarded your information to the relevant team and I will reply you via PM.

[Christine_ASUS]

Hi asyrafitri171
Thank you for your asking yet this is a ZenFone 5 thread. For ROG2, please refer to the link below.
The new unlock tool of ROG2 will soon release.

Yash Sanghvi

Hi,

I've tried to unlock my device with official tool download from asus website. I was getting "unknown error". I've tried both versions of unlock tool, but they end with same error

Also, I've tried to downgrade to android 9 as well. Yet same error

Unlock Tool for ROG phone 2 not working

[Vansh]

Christine_ASUS

https://zentalk.asus.com/en/discussion/comment/101433#Comment_101433

Hi Vansh

The unlock tool of ZE620KL is already fixed, requiring Android 9 system. Please refer to the passage above.

View post

But My Android version is 8. And I am using Asus Zenfone Max M1. Please solve this issue as soon as possible.