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Thank you for solving the problem

Cigdem
Star II
 
1 ACCEPTED SOLUTION

Accepted Solutions

Cigdem
Star II
Thank you very much, my solution is solved thanks to you

View solution in original post

9 REPLIES 9

Falcon_ASUS
Moderator
Moderator

@Cigdem
May I know the model of the phone you are using?
Also, I have sent you a message. Please provide your RMA number through the message so that I can further investigate.
Sorry for any inconvenience it may be caused. 

Zenfone Ze620kl

Zenfone z5(620kl)

@Cigdem 
Please refer to the following to flash the system back to Android P.

ASUS ZenFone 5 Software downgrade to target Image
Version: 16.0615.2002.120 (Android 9 Pie) by using MicroSD card for WW SKU only
* Please follow step 6 and ensure to backup data before downgrade.
Version Android 10 downgrade to P (1.98 GB)
2020/04/06
Steps of Update:
1. Prepare a MicroSD card.
2. Check software version of your device**
3. Only apply to same SKU update, Example: WW->WW, CN->CN, TW->TW, ID->ID.
4. Software update cannot transfer the software SKU.
5. Wrong SKU may cause update failure, please update the same SKU version only.
6. How to manual update firmware please refer to
https://www.asus.com/support/FAQ/1042349

*How to know the device model?
Path: Settings->About-> Model number
Example: ASUS PadFone2
**How to know the device software version?
Path: Settings->About-> software information->Build number
Example: CHT_PadFone2-user-10.4.17.15-UpdateLauncher
*System upgrade may cause part of data missing, please backup your important data before system upgrading.

Sorry for any inconvenience it may be caused.