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Sliding two fingers on the screen causes jitter.

Zen Master I
Rooted: No
APP Name: All applications that require two simultaneous touches to control.
Model: ZE620KL
Firmware/APP Version: Tested on several.
Frequency of Occurrence: Every time the user uses two fingers on the screen.

Hello, folks. I bought my Zenfone 5Z (4GB/64GB) recently, specifically to play some games that other devices that were within my budget wouldn't be able to handle. But I'm disappointed with a detail that, although it looks small, makes a huge difference to the gaming experience. Every time a game requires two fingers to control (usually first-person and third-person shooting games), the touch sensitivity doesn't allow me the precision I need for such games. I slide my left thumb on the left side of the screen to control the movement and my right thumb on the right side of the screen to control the aim, as the game requires. The problem appears when I try to aim while running. What you don't notice when you slide your fingers quickly, when I slide slowly (for greater accuracy) the screen doesn't respond as it should, generating a jittery stutter. To test more thoroughly, I downloaded the MultiTouch Tester app from Google Play. During the tests I was able to see that the problem happens when - specifically - two fingers are used. Not with one, not with three or more. I'm in the stable version of Android 10 that I downloaded from the official Asus website in my country. I was only able to update my device this way, since when it arrived (with Android 😎 I couldn't find firmware updates available. Anyway, I found this problem even when I was using the Android version that came from the factory on the device. Thanks in advance!

Star III
JonathanSR posted on 2020/2/14 20:58 I didn't get a message from you
Did you get their message? Any news?

Star III
Jei_ASUS posted on 2020/2/16 21:28 Hi JonathanSR, Sorry for the mistake. We've resent the message.
JonathanSR sent you the logs? Any news about it? More people complaining here, could you help'em? (redlithxeon, jochman84).

Star I
Last edited by HenriqueP4K on 2020/3/5 11:21 ***Wrong topic, ignore please***

I'm currently facing the same problem here since last Monday. I have removed the screen protector and made a factory reset in the device, but nothing has changed. It simply doesn't matter which app I'm using, it can be COD Mobile or even Google Maps.

Zen Master I
zekron4x posted on 2020/3/5 13:37 I'm currently facing the same problem here since last Monday.
They asked @JonathanSR for logs but never told us how to get'em. Now they vanished and stopped answering.