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Sliding two fingers on the screen causes jitter.

BrunoF20
Zen Master I
Rooted: No
APP Name: All applications that require two simultaneous touches to control.
Model: ZE620KL
RAM: 4G
Firmware/APP Version: Tested on several.
Frequency of Occurrence: Every time the user uses two fingers on the screen.

Hello, folks. I bought my Zenfone 5Z (4GB/64GB) recently, specifically to play some games that other devices that were within my budget wouldn't be able to handle. But I'm disappointed with a detail that, although it looks small, makes a huge difference to the gaming experience. Every time a game requires two fingers to control (usually first-person and third-person shooting games), the touch sensitivity doesn't allow me the precision I need for such games. I slide my left thumb on the left side of the screen to control the movement and my right thumb on the right side of the screen to control the aim, as the game requires. The problem appears when I try to aim while running. What you don't notice when you slide your fingers quickly, when I slide slowly (for greater accuracy) the screen doesn't respond as it should, generating a jittery stutter. To test more thoroughly, I downloaded the MultiTouch Tester app from Google Play. During the tests I was able to see that the problem happens when - specifically - two fingers are used. Not with one, not with three or more. I'm in the stable version of Android 10 that I downloaded from the official Asus website in my country. I was only able to update my device this way, since when it arrived (with Android 😎 I couldn't find firmware updates available. Anyway, I found this problem even when I was using the Android version that came from the factory on the device. Thanks in advance!
63 REPLIES 63

BrunoF20
Zen Master I
redlithxeon posted on 2020/2/17 22:27 that's why it's hard for me to get a chicken dinner. btw my phone is still on Android 9.0.. this iss ...
This is on the firmware, or in the panel itself (hope not), btw they've never fixed, so it's since 8 (Oreo) still on 10 (Q).

jochman84
Star I
Hi. Same issue as described in video. Is there any fix or workaround? Thanks

ValeeraSanguina
Star III
jochman84 posted on 2020/2/24 06:59 Hi. Same issue as described in video. Is there any fix or workaround?
Still no solution. Please, ASUS, fix it!

jochman84
Star I
Hi Asus. can you please confirm, that anyone will try to look on this and let us know? It is very easy to replicate this issue, just run any fps game and use 2 fingers in the game at the same time. Thanks.

BrunoF20
Zen Master I
Last edited by Bruno~xD on 2020/2/26 17:18
jochman84 posted on 2020/2/26 11:27 Hi Asus. can you please confirm, that anyone will try to look on this and let us know? It is very ea ...
They are ignoring me for a long time now, theyspoke to Valeera and JonathanSR via Private asking for logs, but I don't know what happened since then. You should make a video and create a new thread to try to get their attention. When you do it, call via pm each user in this thread