cancel
Showing results for 
Search instead for 
Did you mean: 

Sliding two fingers on the screen causes jitter.

BrunoF20
Zen Master I
Rooted: No
APP Name: All applications that require two simultaneous touches to control.
Model: ZE620KL
RAM: 4G
Firmware/APP Version: Tested on several.
Frequency of Occurrence: Every time the user uses two fingers on the screen.

Hello, folks. I bought my Zenfone 5Z (4GB/64GB) recently, specifically to play some games that other devices that were within my budget wouldn't be able to handle. But I'm disappointed with a detail that, although it looks small, makes a huge difference to the gaming experience. Every time a game requires two fingers to control (usually first-person and third-person shooting games), the touch sensitivity doesn't allow me the precision I need for such games. I slide my left thumb on the left side of the screen to control the movement and my right thumb on the right side of the screen to control the aim, as the game requires. The problem appears when I try to aim while running. What you don't notice when you slide your fingers quickly, when I slide slowly (for greater accuracy) the screen doesn't respond as it should, generating a jittery stutter. To test more thoroughly, I downloaded the MultiTouch Tester app from Google Play. During the tests I was able to see that the problem happens when - specifically - two fingers are used. Not with one, not with three or more. I'm in the stable version of Android 10 that I downloaded from the official Asus website in my country. I was only able to update my device this way, since when it arrived (with Android 😎 I couldn't find firmware updates available. Anyway, I found this problem even when I was using the Android version that came from the factory on the device. Thanks in advance!
63 REPLIES 63

Y_ASUS
Zen Master I
Hi Bruno~xD, Could you tell us the app name and version that have this problem? Could you show us a short video of the problem? This could help us look into the problem greatly. To share videos, please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us. Thanks for your help 🙂

BrunoF20
Zen Master I
Last edited by Bruno~xD on 2019/12/13 15:35
Jei_ASUS posted on 2019/12/13 04:14 Hi Bruno~xD, Could you tell us the app name and version that have this problem?
There are some videos of other users that present the same problem, as is the case of NoOne, which shows in the following video the problem of aiming on PUBG MOBILE shaking when you slide two fingers on the screen slowly: https://www.youtube.com/watch?v=1RoTJdCVvjg&t= In the next one he shows it in the test application, how the swiping of one finger flows better than with two: https://www.youtube.com/watch?v=U8_6WXBdH5w He gives other examples on his channel: https://www.youtube.com/channel/UCNBLUwCXWDjmh4wMft3srrA/featured There is no specific version of the system or applications, it always happens, everywhere.

BrunoF20
Zen Master I
Jei_ASUS posted on 2019/12/13 04:14 Hi Bruno~xD, Could you tell us the app name and version that have this problem?
I can't make a video myself now because I'm at the hospital for some days and the device is at home. Those videos I got on YouTube shows exactly what my device is doing, so please, tell me it's not a HW issue.

BrunoF20
Zen Master I
Jei_ASUS posted on 2019/12/13 04:14 Hi Bruno~xD, Could you tell us the app name and version that have this problem?
Don't leave me here, please! Ne me quitte pas. (8)