Sim card no service

[mrafiq_fajar]

after update my phone, sim card no service, i try my sim card to another device it work. can you solve my problem?

[daffairfan2612]

Max m1 punya saya tidak terdeteksi signal nya sim card no service setelah update

[Christine_ASUS]

Hi mrafiq.fajar,
Sincerely apologize for any inconvenience caused. Please provide the information below In English so that we can better assist you.
1. Your model name
2. Your current firmware version
Setting >System>About Phone>Software information>Build Number
If you try to update to the latest version, does the issue still remain?
3. Could this SIM card be used in other phone? Or could this phone use another SIM card?
4. Could SIM card work in "Safe Mode"?
# How to enter and exit "Safe Mode"
[Phone/Pad] How to Enter and Exit Safe Mode? | Official Support | ASUS Global
Hi daffairfan2612,
Since your model is Max M1, please post a new thread in Max series: https://zentalk.asus.com/en/categories/ww_zenfone-max-series