Shutter not triggering

[jeff_l_hite]

Model: ZE620KL
RAM: 6G
Firmware/APP Version: 9
Frequency of Occurrence: Frequent
Rooted: No
APP Name: Camera

On first launch most times unable to take picture or video. Must close app and relaunch to operate camera.

[ServiceE_Asus]

Hi jeff.l.hite, Good day. Are your firmware version currently on the latest WW-90.10.138.181? Camera version 5.0.43.2? If yes. I would suggest you clear storage and cache of Camera for a check. (settings > apps & notifications > see all apps >Camera > storage & memory >clear storage & cache) Thank you.