Problems making calls - The other person cannot hear me - ZenFone 5 (ZE620KL)

[Thanatosgnu]

Please tell us some basic information before asking for help:
Model Name: ASUS_X00QD
Firmware Version: QKQ1.190723.002.WW_Phone-17.0615.2003.20-20200325
Rooted or not: Not
Frequency of Occurrence: At all times
APP Name & APP Version (If your issue relates to the app): phone (versão 46.0.301643300). The problem also occurs with other calls applications, such as WhatsApp, Google Duo

Hi,
I can hear the other person, but the other person cannot hear me. 
This is happening to everyone who upgraded to Android 10 ASOP. 
When I use the headset or speak through the speakerphone, the other person can hear me.
This problem occurs using the phone, whatsapp and gooogle Duo application.

Does anyone knows how we can fix this problem?

[michael_andr7]

Estou com o mesmo problema, precisando de ajuda!

[DeadBoy]

Thanatosgnu

Please tell us some basic information before asking for help:

1. Model Name: ASUS_X00QD
2. Firmware Version: QKQ1.190723.002.WW_Phone-17.0615.2003.20-20200325
3. Rooted or not: Not
4. Frequency of Occurrence: At all times
5. APP Name & APP Version (If your issue relates to the app): phone (versão 46.0.301643300). The problem also occurs with other calls applications, such as WhatsApp, Google Duo

Hi,

I can hear the other person, but the other person cannot hear me. 

This is happening to everyone who upgraded to Android 10 ASOP. 

When I use the headset or speak through the speakerphone, the other person can hear me.

This problem occurs using the phone, whatsapp and gooogle Duo application.

Does anyone knows how we can fix this problem?

Problems making calls - The other person cannot hear me - ZenFone 5 (ZE620KL)

it is unlikely that someone will help solve this problem. just a new update. but knowing ASUS, the update will only come next month

[sidarya31]

Maybe ur mic pores is filled with dust

[Thanatosgnu]

Hi,

I believe that the problem may be in "Google Assistance" because when disabling it the audio worked.  
That way the other person can hear me.
See the attached image.