Problems making calls - The other person cannot hear me - ZenFone 5 (ZE620KL)

ThanatosgnuThanatosgnu Level 1
edited September 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: ASUS_X00QD
  2. Firmware Version: QKQ1.190723.002.WW_Phone-17.0615.2003.20-20200325
  3. Rooted or not: Not
  4. Frequency of Occurrence: At all times
  5. APP Name & APP Version (If your issue relates to the app): phone (versão 46.0.301643300). The problem also occurs with other calls applications, such as WhatsApp, Google Duo


I can hear the other person, but the other person cannot hear me. 

This is happening to everyone who upgraded to Android 10 ASOP. 

When I use the headset or speak through the speakerphone, the other person can hear me.

This problem occurs using the phone, whatsapp and gooogle Duo application.

Does anyone knows how we can fix this problem?


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