01-06-2021 12:02 AM
01-06-2021 12:17 AM
mohitp983Please dont expect prime HD for Zenfone 5z now there are very very less/No chances that it could get enabled.Please tell us some basic information before asking for help:
- Model Name: Asus Zenfone 5z
- Firmware Version: Latest
- Rooted or not:no
- Frequency of Occurrence:From the very beginning
- APP Name & APP Version (If your issue relates to the app): Amazon prime Video
Hi ,
This is the reply which I got from Amazon support. It would be really helpful if Asus support can also help on this. Have reported this issue many times. Please bring HD support to Asus Zenfone 5z.
@Anders_ASUS @amit220488 @vic999 @vic999
Prime Video
01-06-2021 01:43 AM
01-06-2021 04:18 AM
mohitp983Zenfone 6 case was very exceptional as it had its unique flip design which helped many OTT platforms to excitedly work for zenfone 6 and at the same time ASUS had started this new zentalk which had more active and hardworking mods which focused on many aspects of zenfone 6 also it was ASUS first priority and later ROG 2 and so on,so at that time zenfone 5z was almost 1year old due to which it was last priority for OTT as well as ASUS and they have tried really very hard but According to ASUS its Amazon's fault which only focuses on latest devices to get added to its whitelistHi Amit, I have reported this issue many times, It was also confirmed by one of the mod that they will try to fix this.
I know it's late for us to ask as support is ending, but please be informed that we reported this issue way back in 2018 itself. So as this was a known issue I expect Asus to resolve it. Also they did fix it for Zenfone 6.
@Anders_ASUS @CH_ASUS @ARP_ASUS @amitgarde3 @victor05lynn @Victor_ASUS
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01-06-2021 08:19 PM
amitgarde3Yes that is fine unique flip design of Zenfone 6, Zenfone 5z is also a "flagship" phone right. So I expect my phone to play full HD videos , tell me what's the use of HD screen if an app doesn't support HD playback.https://zentalk.asus.com/en/discussion/comment/145250#Comment_145250
Zenfone 6 case was very exceptional as it had its unique flip design which helped many OTT platforms to excitedly work for zenfone 6 and at the same time ASUS had started this new zentalk which had more active and hardworking mods which focused on many aspects of zenfone 6 also it was ASUS first priority and later ROG 2 and so on,so at that time zenfone 5z was almost 1year old due to which it was last priority for OTT as well as ASUS and they have tried really very hard but According to ASUS its Amazon's fault which only focuses on latest devices to get added to its whitelist
So 5z may/maynot get prime HD but according to mods chances are like only 5% of 100
Thanks!
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