Primary camera not working, takes blur images.
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05-31-2020 11:58 AM
Model Name:Asus Zenfone 5Z
Firmware Version:.70
Rooted or not:no
Frequency of Occurrence:always
APP Name & APP Version (If your issue relates to the app):camera
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Primary camera on zenfone 5z is not working after last security update of March 2020. It takes blur images. Focus is not working. Already tried in safe mode still not working. Hardware is fine. Reset the camera settings. Tried tapping around camera nothing helps. Asus fix this issue. I can see many are facing same issue .
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05-31-2020 09:18 PM
mtn.madhanThis brand is like this only bro! it's like a timbomb. You never know when you install an update and the software will damage a hardware. Like seriously? That's a literal joke. I guess worst quality control? I also faced No service issue, not dropped the phone even. Turns out to fix that you have to reattach the antenna cable to get it working.@amitgarde3 Service centre without checking what actual problem with phone they simply told you have to change your camera hardware cost around Rs.4700. I don't know why I never drop my zenfone 5z why this blur problem occur. I face this problem after.70 update. I try factory reset also nothing work.
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Use it as it is for now, don't buy Asus next time that's what i would say
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06-01-2020 12:50 AM

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06-01-2020 01:25 AM
sanjeevkr9785Today new update is released for 5z please check with latest .87 update for autofocus problem if ur issue gets solvedSudden hardware fail can happen for few people. But I can see there are many people out here for whom the camera stopped working just after .70 upgrade . This is either coincidence or software issue from Asus. They should check and fix this.
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If not then no better option than to visit service centre
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06-02-2020 08:36 PM
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06-04-2020 12:10 AM
