Primary camera not working, takes blur images.
sanjeevkr9785
Level 1
Please tell us some basic information before asking for help:
- Model Name:Asus Zenfone 5Z
- Firmware Version:.70
- Rooted or not:no
- Frequency of Occurrence:always
- APP Name & APP Version (If your issue relates to the app):camera
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Primary camera on zenfone 5z is not working after last security update of March 2020. It takes blur images. Focus is not working. Already tried in safe mode still not working. Hardware is fine. Reset the camera settings. Tried tapping around camera nothing helps. Asus fix this issue. I can see many are facing same issue .
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Did you try factory data reset?
If not go for it by taking ur imp data backup and see weather camera autofocus issue gets fixed
If still issue exists even after factory data reset than it is hardware issue this happens due to OIS or autofocus motor mechanism damaged inside camera module
Kindly take your device to nearest service centre to get issue resolved after lockdown is lifted
Thankyou 😊
Did you try factory data reset ?
If not go for it by backing up all your imp data and see if autofocus problem gets fixed
Even after factory data reset if issue exists than
Most probably this is hardware problem as OIS or focusing motor mechanism may have got damaged inside camera module
Kindly take your device to nearest service centre and get ur problem solved
Thankyou 😊
@amitgarde3 Service centre without checking what actual problem with phone they simply told you have to change your camera hardware cost around Rs.4700. I don't know why I never drop my zenfone 5z why this blur problem occur. I face this problem after.70 update. I try factory reset also nothing work.
Sad but unfortunately replacing camera module is the only hope to get back ur working camera
It is clearly hardware issue so service centre may have asked you to replace camera module no software can fix mechanism issues something may have triggered which is impossible to fix manually by service centre so they will offer a direct replacement
This brand is like this only bro! it's like a timbomb. You never know when you install an update and the software will damage a hardware. Like seriously? That's a literal joke. I guess worst quality control? I also faced No service issue, not dropped the phone even. Turns out to fix that you have to reattach the antenna cable to get it working.
Use it as it is for now, don't buy Asus next time that's what i would say
Sudden hardware fail can happen for few people. But I can see there are many people out here for whom the camera stopped working just after .70 upgrade . This is either coincidence or software issue from Asus. They should check and fix this.
Today new update is released for 5z please check with latest .87 update for autofocus problem if ur issue gets solved
If not then no better option than to visit service centre
There is no mention about camera focus fix in the update change log. Those who already received the update, please confirm whether the camera blur issue is fixed with this latest update.
@CH_ASUS I received the update today, It didnt fix the focus issue with Primary camera. No issue with the wide angle camera. Whether Asus team is acknowledging this as an issue and working on it. Many users are facing this issue after the last update. Please help
I have the same issue too.
Mine doesnt seem to be able to focus on the top of the phone. I attach a picture where you can see it blurred on the top (left part of the picture).
Many users have the same issue, this can't be a coincidence!
I'm still on .70 firmware and tried wiping cache and safe mode boot, still the same.
I think not just your phone with zenfone 5z that is after update to the latest firmware that have this issue..
Mine which is zenfone 5 also have the same issue..
I already did what they asked even i factory reset my phone but the camera still blur..
Before the update my camera doing well and fine, but after the update it became blur all of a sudden..
It really annoying..
Hope asus can fix this problem well, since many people experience the same problem..
I contacted service center, they told your phone is out of warranty and you need to pay for a new camera module (Both primary and secondary).
@amitgarde3 as expected, they'll definitely charge us. So now what? Pay for it?
Did you see RMA receipt? Please see if any CID policy is present on receipt there and than ask them
Also remember this is only acceptable if there is no any damage to ur device
Can you us some more information about RMA receipt and CID policy please?
give us*
True, Unless there is a instruction from Asus, the service centers will charge us for the camera module replacement. Now paying for the camera replacement is not worth. No mod care to respond to this issue reported by so many users. Appreciate if some one responsible help the users who are facing this issue.
Yup, I agree with you. It's been months facing this issue still no mod has responded about it feels bad.
Still waiting for your answer.
Same issue here. Camera is not focusing on far objects. No hardware damage. It stopped focusing suddenly. Almost tried everything. Su*ks.