Showing results for 
Search instead for 
Did you mean: 

Phone freeze issue.

Star I

My Asus 5Z phone freeze and keep restarting whenever enabling Wifi, location and Bluetooth.

Please help in resolving the issue.



May I ask if your phone still automatically reboot even after turning off Wifi, location and Bluetooth?
Is the firmware version of your phone updated to the latest? (the latest version is WW-
If it has not been updated to the latest, please refer to the following FAQ to update the firmware.
[Phone] How to update firmware on my phone? 
If the problem persists after updating the firmware to the latest, you can try performing a factory reset.
Please note that a factory reset will erase all the data on your phone, so make sure to back up your important data before proceeding.
To perform a factory reset, go to Settings > System > Reset options > Erase all data (factory reset).
[Phone] How to do the factory reset on your phone? 
Sorry for any inconvenience it may be caused. 

Community Manager
Community Manager
Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.