Phone charging issue
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05-07-2020
04:10 PM
- last edited on
01-16-2024
01:12 AM
by
ZenBot
It's is only charging when rebooted or switched off and once we disconnect from the charger and reconnect it again it stops charging.
10 REPLIES 10

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05-08-2020 12:06 AM
deepikaWhat is ur device model? Also try to check if same happens in safe modeIt's is only charging when rebooted or switched off and once we disconnect from the charger and reconnect it again it stops charging.
Phone charging issue
To go to safe mode- press lock button for few seconds>then tap on shut down for few sec hold ur tap>and will ask u to entre safe mode
To exit safe mode- simply restart ur device u will be back to normal
also try charging with a different cable and see if u face same issue
Thankyou 😊
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05-08-2020 05:40 AM
Thanks. Will try with other cable as well.Model no. Is Asus 5z
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05-08-2020 05:47 AM
It's not helping with safe mood too

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05-08-2020 06:38 AM
deepikaIf charging is happening in reboot mode or switch off mode and not in normal usage than this sounds like bug to me now if changing ur cable also didn't help u outIt's not helping with safe mood too
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Kindly take backup of ur imp data and give a try with factory reset as last option to check if factory data reset did not solve ur problem than this may be hardware issue kindly take ur device to service centre for further examination by taking backup of ur imp data
To factory data reset steps:-
Settings>system>reset options>reset all data (factory reset)
Thankyou😊
