ASUS - ZenTalk

deepika · ‎05-07-2020

It's is only charging when rebooted or switched off and once we disconnect from the charger and reconnect it again it stops charging.

AmitGarde · ‎05-08-2020

deepika
It's is only charging when rebooted or switched off and once we disconnect from the charger and reconnect it again it stops charging.

Phone charging issue

What is ur device model? Also try to check if same happens in safe mode
To go to safe mode- press lock button for few seconds>then tap on shut down for few sec hold ur tap>and will ask u to entre safe mode
To exit safe mode- simply restart ur device u will be back to normal
also try charging with a different cable and see if u face same issue
Thankyou 😊

deepika · ‎05-08-2020

Thanks. Will try with other cable as well.Model no. Is Asus 5z

deepika · ‎05-08-2020

It's not helping with safe mood too

AmitGarde · ‎05-08-2020

deepika
It's not helping with safe mood too

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If charging is happening in reboot mode or switch off mode and not in normal usage than this sounds like bug to me now if changing ur cable also didn't help u out
Kindly take backup of ur imp data and give a try with factory reset as last option to check if factory data reset did not solve ur problem than this may be hardware issue kindly take ur device to service centre for further examination by taking backup of ur imp data
To factory data reset steps:-
Settings>system>reset options>reset all data (factory reset)
Thankyou😊