11-10-2020 04:52 AM
11-10-2020 06:08 AM
firstname.lastname@example.orgWhat resolution was you streaming on?
I just casually used my 5z for video streaming on YouTube and now the phone gets very hot and suddenly the down firing speaker is not working at all. Now after restarting the phone the speaker works fine but again it's not working.
Note: I've already factory reset my phone several times and did all you've said. Still the same problem occurs.please fix these bugs asap ASUS.
Overheating and speaker bugs on zenfone 5z
11-10-2020 07:11 AM
amitgarde3Well I only stream at 480p or 720p and I never set it to 1080p. And still the same heating occurs in just 30mins. This is really a big issue.
What resolution was you streaming on?
If you are watching video beyond 1080p resolution for hours than surely your device will heatup and there is no need to worry
About speaker issue does your device behaves same in safe mode? Also confirm what happens when you connect headsets?? Does sound again stops working when connected on headsets ??
If you face issue only with speaker than yes its hardware problem which can only be fix by service centre
11-10-2020 08:02 AM
email@example.comDid you recently reset your device?? if you say its software issue this should get fix with factory data reset coz what i can see is this is unique issue for you and only you, But as you are saying you tried every possible trouble shooting step and still you are facing issue clearly says its hardware not software
Well I only stream at 480p or 720p and I never set it to 1080p. And still the same heating occurs in just 30mins. This is really a big issue.
As for speaker issue the same problem occurs when I connect a Bluetooth headset. I think it's not a hardware problem. It's a software problem.
11-10-2020 08:08 AM