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Google Play system update stuck in October 2019!

BrunoF20
Zen Master I
Please tell us some basic information before asking for help:
Model Name: ZS620KL
Firmware Version: v99
Rooted or not: Non-rooted
Frequency of Occurrence: After a factory reset (and persists even after another reset).
APP Name: Settings>Security and Lockscreen>Google Play system update
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Even deactivating and clearing every Google Play/Services app it is still red.
If we try to update it manually, it says "already latest" even it being in Oct. 2019 version. (?)
2 REPLIES 2

Christine_ASUS
Community Legend II
Hi BrunoF20
Can you provide me the screenshot of your *Google Play system update and firmware ?
Also, kindly PM me your SN and IMEI for further checking.

Mr_Riyas
Star I
screenshot-20201031-084749388.jpg
Problem: Google Play System update stuck On OCTOBER 19..Happens After A Factory Reset..