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Bluetooth didn't work to play songs in car infotenment system

Star I
Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
I have reset the wifi , bluetooth settings to troubleshoot the issue , but after this the songs are in car doesn't play and Android auto also didn't connect with phone.


Star I
Device is not rooted

Zen Master III
Hi there, we are checking the same with the relevant team.

Star I
My Bluetooth is getting connected to my car (ciaz alpha) music system and i can receive calls , make calls and my voice command also working. But i am not able to play music via bluetooth as media is not connecting.
Bluetooth is working only for the calls. It's not working for audio or video.