Asus zenfone 5z restarting and no network

[Sufyan]

From some days my phone started to restart on its own for no reason and each time it restarts on its own the network signals are gone and then I have to restart it again from power menu and after the restart the signal comes back but after some hours the same thing will happen again sometimes happens after an hour or half an hour or some times in minutes and no I didn't dropped my phone nor there's any kind of virus or ghost doing it if that's what you guys are going to say it's a software bug that needs to be fixed and if someone says in the comment but I'm not facing that then you should know many bugs previously showed up on some devices and didn't showed up on others this in consistent behaviour is famous from Asus. In updates and also in bugs 🤦

Please request the developer team to fix this ASAP cuz I didn't buy this phone for testing OS on this phone I bought it to use it as my daily driver so please try na understand
@Anders_ASUS @CH_ASUS @Titan_ASUS @Laura_ASUS @Mister @kikoly

[adityapruthi200]

no need brother. SO IM DROPPING ASUS ZENFONE 5Z NOW.TIME WITH IT WAS NICE. BUT NOW IT IS DEAD(NOT COMPLETELY).SO THIS HAPPENED WITH ME 1 YEAR BACK ALSO. AT THAT TIME MY NETWORKS WERE GONE AND PHONE WAS IN WARRANTY SO I GOT MY MB REPLACED BUT AS IT IS NOT UNDER WARRANTY NOW SO I CANNOT SPEND 24K. SO ASUS' UPDATES SOMEHOW BREAK SOME INTERNAL CIRCUTIRY OF THE PHONE. LAST YEAR MY PHONE DIDNT GOT NETWORKS EVE AFTER FLASHING NEW ROM. THIS TIME TOO. THERE IS NO NEED TO GO TO THE SERVICE CENTRE. SOME INTERNAL CIRCUTRY HAS SHORTED . WHICH IS CAUSED BY THE UPDATE ONLY. I EVEN HAS ARGUMENT WITH ONE OF THE SERVICE CENTRE MEMBER. IN .86 TOO THE PROBELM IS PERSISTENT.!!!! YOU ALL WERE RIGHT THERE IS A FAULT IN MY MOTHERBOARD AND @Sufyan ,@hkumar73 @srinivaassiddu ' MOTHERBOARDS TOO. SORRY TO TELL YOU GUYS..THIS PROBLEM WILL NEVER GO. IT WILL ONLY GO AFTER YOU WILL REPLACE YOUR MOTHERBOARD. BECAUSE THE UPDATE HAS RUIN OUR MB.AS MY NETWORKS WERE LAST YEAR. SO, THIS MIGHT BE NCOMFORTBLE TO SOME GUYS. BUT IM MOVING TO THE CONSUMER COURT. ALSO...@amitgarde3 ,@aamod.v8 YOU GUYS ARE NOT EEPRINCING THE SAME BECAUSE NOT EVERONE UPDATES ARE INSTALLED COMPLTELY. SO I WAS IN BAD LUCK THE OTHER DAY. INCLUDINSUFYAN,HKUMAR AND SRINIVAASSIDDU.

[adityapruthi200]

I NEED MY MB FIXED... I DONT HAVE TO PAY FOR A THING I DIDNT DID!!!PLS CLOSE THIS THREAD. EVEN AFTER THE COUNTER UPDATE THINGS WILL NOT BE FIXED . THE PROBELM WILL ONLY GO AFTER WE REPLACE OUR MOTHER BOARD.

[adityapruthi200]

okay, so I got My MB replaced somehow under one time warranty, but the issue is still persistent. This is confirmed that this is a sotware issue just needs to be fixed by the dev team. pls osmeone reply,@amitgarde3 ,@Debasish Sahoo @aamod.v8 pls see this, got my MB changed still problem is persistent.

[AmitGarde]

adityapruthi2001

okay, so I got My MB replaced somehow under one time warranty, but the issue is still persistent. This is confirmed that this is a sotware issue just needs to be fixed by the dev team. pls osmeone reply,@amitgarde3 ,@Debasish Sahoo @aamod.v8 pls see this, got my MB changed still problem is persistent.

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I dont face any of problems like you do on my 5z its sad too see you are still facing an issue after MB replacement i may still recommend you to visit nearest service centre again for issues you are facing i would say this is clearly not software issue coz there are no more users who are facing same problems like you do.
I can only tell you is Please visit service centre as early as possible as you got ur MB just replaced tell them that your problem not solved they will definately examine your device for few days to find real fix for it
I wish all will get fixed as soon as possible for you
Thanks!

[adityapruthi200]

amitgarde3

https://zentalk.asus.com/en/discussion/comment/131431#Comment_131431

I dont face any of problems like you do on my 5z its sad too see you are still facing an issue after MB replacement i may still recommend you to visit nearest service centre again for issues you are facing i would say this is clearly not software issue coz there are no more users who are facing same problems like you do.

I can only tell you is Please visit service centre as early as possible as you got ur MB just replaced tell them that your problem not solved they will definately examine your device for few days to find real fix for it

I wish all will get fixed as soon as possible for you

Thanks!

View post

What do you think even after facing the problem, will i bring the device to home.?? the device is still with them only.They even replaced the MB in front of my eyes, I dont know what's wrong with the device. And even I dont know how you are not facing this issue. If you are aware , asus provides spares to service centres for quality and bug checking and even on the two spares the same problem is persistent . Like now, on 3 devices the problem is coming(physically seen them)and 3 others are in this post. Also no user has completly denied that they are not experincing the same issue, i've got hkumar73's reply in my pm and he is still exeprincing. He is in touch with me and dependent on me as he says bro in my service centre they are not agreeing for replacement and further checking without replacemnt cost. He says he is busy and just is cusrious about the phone and does not want to loose the phone thats why he said ,pls confirm from your side then i will further take action. I'll tell him to post in this thread and about others, if you are reading this kindly tell us if you are still facing the issue or not. And about you, @amitgarde3 provide me a video where you enable dev options and going down in list you will see 2 options, pls check on them one is ANR,dialog box and second is Show dialog box whenever an app crashes. and then just reinsert the sim and you should probably get "settings has stopped" . If feasable and to prove this to service centre that many users are and many users are not facing the issue pls provide the video. If you do not get, I migt show this to asus and say see he is not experincing, either diagnose the device and tell me what's wrongor provide me the refund. 99% things get sorted after MB replacement, and if technially speaking i got my flex cables and antenna cables replaced too as they come new with the screen.
Pls help moderators.PLS.
@amitgarde3 you also have great knowledge in this kind of stuff and now the search has narrowed down. MB IS REPLACED almost 95% diagnosis is done. Atleast if you are not experincing elp me pls on this.
HUMBLE REQUEST TO EVERY READER
Regards.