Airtel VoLTE and VoWiFi in Asus Phones : India

[subhojit_dey]

Please tell us some basic information before asking for help:
Model Name: Asus Zenfone 5z, 6z , Max Pro M1, Max Pro M2, ROG Phone 2, ROG Phone 3
Firmware Version: All
Rooted or not: No
Frequency of Occurrence: -
APP Name & APP Version (If your issue relates to the app): Calling (VoLTE and VoWifi)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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There is a very large subscriber base of Airtel subscribers in India. Along with Jio, Airtel subscribers also contribute to the majority of 4g users. However, for some weird reason, ASUS phones are not recognized by Airtel as either supporting VoLTE or VoWiFi.
VoLTE can still be used in ASUS phones for Airtel through one of these tricks:
1) Using the sim in a Airtel supported phone beforehand (eg: Samsung, iPhone)
2) Forcing customer care executive to activate VoLTE for your SIM even though they keep arguing that your device is not recognized as Airtel VoLTE compatible.
Airtel's official website does not even recognize ASUS as a smartphone brand.
Airtel VoLTE - Voice Over LTE Services Works on Airtel 4G

For VoWiFi none of those above tricks even work. So Airtel VoWifi is a no go on ASUS phones.
Airtel's official website doesn't recognize ASUS even as smartphone brand, and its not like they don't update the page because infant brands like iQOO are there.
Airtel Wifi Calling, Voice Over Wifi Calling
All I am asking is, is there an issue with Airtel and ASUS that we do not know about. If so, can it be resolved since Airtel is a major player in this country. Thanks!
@Averan @aamod.v8 @amitgarde3 please escalate this if you can. Thanks!

[subhojit_dey]

amitgarde3

https://zentalk.asus.com/en/discussion/41056/airtel-volte-and-vowifi-in-asus-phones-india

For 5z i cant guarantee you but chances are like 50-50 due to support cycle

But as you said for future models dont worry about that you will not be dissappointed and this is already under considerations

Thanks!

View post

Thank you. I will write to Airtel regarding the same too. I have been observing them constantly ignoring ASUS as a brand ever since I was using the Zenfone 2 Laser (ZE550KL). Don't know what the reason is but 3 years is far too much time to not acknowledge a brand in your website where Xiaomi and POCO get separate categories. Thank you for the support would like this to be resolved.

[Abhinav]

VoLTE is already there for Airtel in Asus phones in India.

Kindly check. Many people use Airtel sim in their phones and @sidarya31 he is using Airtel in 5z and he's getting VoLTE properly. Bro please post a SS and show him that you're getting VoLTE in your 5z.

But can't say anything about VoWiFi for Airtel. Maybe we'll get VoWiFi for Airtel in 5z. I wish they give us the update for Airtel too.

[subhojit_dey]

Abhinav

VoLTE is already there for Airtel in Asus phones in India.

Kindly check. Many people use Airtel sim in their phones and @sidarya31 he is using Airtel in 5z and he's getting VoLTE properly. Bro please post a SS and show him that you're getting VoLTE in your 5z.

But can't say anything about VoWiFi for Airtel. Maybe we'll get VoWiFi for Airtel in 5z. I wish they give us the update for Airtel too.

View post

Not talking about that. What I am saying is, if you purchase a new Airtel sim and put it inside any ASUS device for the first time, VoLTE is not activated automatically. You either have to call customer care and get VoLTE activated manually or use the sim in a MI, Oneplus, Samsung phone for a few hours. This happens because Airtel as a carrier does not recognize Asus phones as VoLTE capable. No problem in the phones as such.

[subhojit_dey]

amitgarde3

https://zentalk.asus.com/en/discussion/41056/airtel-volte-and-vowifi-in-asus-phones-india

For 5z i cant guarantee you but chances are like 50-50 due to support cycle

But as you said for future models dont worry about that you will not be dissappointed and this is already under considerations

Thanks!

View post

Anyway are we getting support for Airtel VoWifi for 5z. VoWifi is kind of incomplete if we leave out a major carrier. Can any mod help with any information. Thanks!

@Anders_ASUS @victor0_ASUS @Christine_ASUS

[Debasish_Sahoo]

subhojit.dey

https://zentalk.asus.com/en/discussion/comment/136777#Comment_136777

Anyway are we getting support for Airtel VoWifi for 5z. VoWifi is kind of incomplete if we leave out a major carrier. Can any mod help with any information. Thanks!

@Anders_ASUS @victor0_ASUS @Christine_ASUS

View post

Sad to say don't expect it. Only bug fix update is left+ no other Asus devices till now recieved vowifi support. Still Asus is discussing with Airtel to get vowifi activated for their first priority phones like Zf6,Zf7 and Rog 2,3. So chances are very very less for 5z 😞