Airtel VoLTE and VoWiFi in Asus Phones : India

[subhojit_dey]

Please tell us some basic information before asking for help:
Model Name: Asus Zenfone 5z, 6z , Max Pro M1, Max Pro M2, ROG Phone 2, ROG Phone 3
Firmware Version: All
Rooted or not: No
Frequency of Occurrence: -
APP Name & APP Version (If your issue relates to the app): Calling (VoLTE and VoWifi)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================

There is a very large subscriber base of Airtel subscribers in India. Along with Jio, Airtel subscribers also contribute to the majority of 4g users. However, for some weird reason, ASUS phones are not recognized by Airtel as either supporting VoLTE or VoWiFi.
VoLTE can still be used in ASUS phones for Airtel through one of these tricks:
1) Using the sim in a Airtel supported phone beforehand (eg: Samsung, iPhone)
2) Forcing customer care executive to activate VoLTE for your SIM even though they keep arguing that your device is not recognized as Airtel VoLTE compatible.
Airtel's official website does not even recognize ASUS as a smartphone brand.
Airtel VoLTE - Voice Over LTE Services Works on Airtel 4G

For VoWiFi none of those above tricks even work. So Airtel VoWifi is a no go on ASUS phones.
Airtel's official website doesn't recognize ASUS even as smartphone brand, and its not like they don't update the page because infant brands like iQOO are there.
Airtel Wifi Calling, Voice Over Wifi Calling
All I am asking is, is there an issue with Airtel and ASUS that we do not know about. If so, can it be resolved since Airtel is a major player in this country. Thanks!
@Averan @aamod.v8 @amitgarde3 please escalate this if you can. Thanks!

[aamod_v8]

We will try, but cant promise as update cycle may end real soon

[subhojit_dey]

aamod.v8

We will try, but cant promise as update cycle may end real soon

View post

I don't want it particularly for 5z but any Asus device I might be getting in the future. Also so many other users using other newer devices that are well within their update cycles. Its a general request. Just make the mods look into it please. thanks!

[AmitGarde]

subhojit.dey

Please tell us some basic information before asking for help:

1. Model Name: Asus Zenfone 5z, 6z , Max Pro M1, Max Pro M2, ROG Phone 2, ROG Phone 3
2. Firmware Version: All
3. Rooted or not: No
4. Frequency of Occurrence: -
5. APP Name & APP Version (If your issue relates to the app): Calling (VoLTE and VoWifi)

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

There is a very large subscriber base of Airtel subscribers in India. Along with Jio, Airtel subscribers also contribute to the majority of 4g users. However, for some weird reason, ASUS phones are not recognized by Airtel as either supporting VoLTE or VoWiFi.

VoLTE can still be used in ASUS phones for Airtel through one of these tricks:

1) Using the sim in a Airtel supported phone beforehand (eg: Samsung, iPhone)

2) Forcing customer care executive to activate VoLTE for your SIM even though they keep arguing that your device is not recognized as Airtel VoLTE compatible.

Airtel's official website does not even recognize ASUS as a smartphone brand.

https://www.airtel.in/volte/

For VoWiFi none of those above tricks even work. So Airtel VoWifi is a no go on ASUS phones.

Airtel's official website doesn't recognize ASUS even as smartphone brand, and its not like they don't update the page because infant brands like iQOO are there.

https://www.airtel.in/wifi-calling

All I am asking is, is there an issue with Airtel and ASUS that we do not know about. If so, can it be resolved since Airtel is a major player in this country. Thanks!

@Averan @aamod.v8 @amitgarde3 please escalate this if you can. Thanks!

Airtel VoLTE and VoWiFi in Asus Phones : India

For 5z i cant guarantee you but chances are like 50-50 due to support cycle
But as you said for future models dont worry about that you will not be dissappointed and this is already under considerations
Thanks!

[archilsoni412]

I would like to share my personal experience. I am using airtel in my 5z since bought and i had no issue at all for volte services. Firstly i was using my sim card on htc one m8 ( volte not suppored) but when i bought 5z i inserted my sim on it and without contacting customer care or someone else i am getting volte services seamlessly. I don't know if airtel supports 5z or not but until now no complain for volte.