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5Z has stopped working, acts like it's bricked

howthorn
Star I
Please tell us some basic information before asking for help:
Zenfone 5Z
?
Not rooted
once
APP Name & APP Version (If your issue relates to the app):
About a week ago I plugged in my 5z to charge overnight when I went to bed.
I noticed it looked like the screen had lit up, and I picked up the phone to see what was going on.
It looked like it had rebooted, so I did a little check to see if it was responding alright, and it was.
The next morning it acted like it was turned off. I couldn't power it up, so I plugged in the charging cord. No lights came on.
I held the power button down, but it would not power up.
I tried another charging cord and adapter, but no light came on when plugged in to charge.
I hooked it to my PC and there was no response there, either. I don't have any software specifically for the phone on my computer.
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5 REPLIES 5

Christine_ASUS
Community Legend II
howthorn

Is there a way I can save my data before sending it somewhere for service?


View post
Hi howthorn
If you can not access the phone, please check if your google account or microSD card have auto backup your data. 

According to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs