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5Z has stopped working, acts like it's bricked

howthorn
Star I
Please tell us some basic information before asking for help:
Zenfone 5Z
?
Not rooted
once
APP Name & APP Version (If your issue relates to the app):
About a week ago I plugged in my 5z to charge overnight when I went to bed.
I noticed it looked like the screen had lit up, and I picked up the phone to see what was going on.
It looked like it had rebooted, so I did a little check to see if it was responding alright, and it was.
The next morning it acted like it was turned off. I couldn't power it up, so I plugged in the charging cord. No lights came on.
I held the power button down, but it would not power up.
I tried another charging cord and adapter, but no light came on when plugged in to charge.
I hooked it to my PC and there was no response there, either. I don't have any software specifically for the phone on my computer.
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5 REPLIES 5

sidarya31
Rising Star II
Maybe charging IC got damaged, or faced some shot circuits.

howthorn
Star I
Is there a way I can save my data before sending it somewhere for service?

adityapruthi200
Rising Star II
did it rebooted on it own after you left it idle??
howthorn

Please tell us some basic information before asking for help:

  1. Zenfone 5Z
  2. ?
  3. Not rooted
  4. once
  5. APP Name & APP Version (If your issue relates to the app):

About a week ago I plugged in my 5z to charge overnight when I went to bed.

I noticed it looked like the screen had lit up, and I picked up the phone to see what was going on.

It looked like it had rebooted, so I did a little check to see if it was responding alright, and it was.

The next morning it acted like it was turned off. I couldn't power it up, so I plugged in the charging cord. No lights came on.

I held the power button down, but it would not power up.

I tried another charging cord and adapter, but no light came on when plugged in to charge.

I hooked it to my PC and there was no response there, either. I don't have any software specifically for the phone on my computer.

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5Z has stopped working, acts like it's bricked

howthorn
Star I
Yes, it rebooted shortly after I plugged the charging cord in