Hi @Sparkle Witchy
Could you help confirm the information below with us?
1. Could you provide the model name of your phone?(ex. ZC554KL, ZS551KL , ZE554KL)
2. Could you show me the photo of your firmware version? If your firmware is not the latest version, please update to the latest version and reinstall theme.
3. Which app did you purchase the theme from? Could you provide the name of the app and the theme you purchased?