Paid theme used previously not found

[Sparkle_Witchy]

January 22
I have bought a theme for zenfone 4 paid through google play. Tried to reinstall the theme but i can not find it anywhere but when i click on the theme is says i own the theme. I try to sync the theme app with the account that i made the purchase i can not find. Looked in the theme does not show has been purchased but on google play it shows. I have used the theme but i can not reinstall it after i used a different one.
Thank you.

[Karen_ASUS]

Hi @Sparkle Witchy
Could you help confirm the information below with us?
1. Could you provide the model name of your phone?(ex. ZC554KL, ZS551KL , ZE554KL)
2. Could you show me the photo of your firmware version? If your firmware is not the latest version, please update to the latest version and reinstall theme.
3. Which app did you purchase the theme from? Could you provide the name of the app and the theme you purchased?
Thank you~

[Sparkle_Witchy]

Hello, thank you for the reply.
Model is ASUS Z01KDA, android versio. 8.0.0, security patch level sept.1. 2019
The theme is spirot of salem and has been paid through google play.
Thank you.

[Karen_ASUS]

Hi @Sparkle Witchy ,
I can't find this theme in google play. Could you provide me the screenshot? Thanks.

[Sparkle_Witchy]

Hello,
Thank you for your help.
I have attached a picture from theme app and one with the payment done through google play.
Thank you.