Black out

[zarantamanez]

My phone always kill him self. Tur off by him self .
I dont know why?
Make have to tur on back over and over....

[Christine_ASUS]

Hi zarantamanez
Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:
1. Settings>Apps & notifications>App info>3 dots on the top row>Reset app preferences
2. Please try "the Factory Reset" 
Settings>System>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

If the situation remains the same after performing the Factory Reset, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs