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Zenfone 10, bugs and feedback

PBN
Rising Star I

Firstly, I am not willing to send the logs so I will be as informative as possible here.

Attached build number on software etcZF10 About + Software.png

Now, let's get the bugs out of the way:

  • After every call the phone Ringer mode goes from Silent mode to Ring mode, which is very frustrating. I didn't notice it when I first got the phone and I have had 2 updates since I got it. I see this problem is historic since the Zenfone 9. I am using ASUS Optimised for notifications shade, volume adjustment and volume panel. Volume key for incoming call is set to mute. Power button is Stock Android.
  • Sometimes pinch to zoom stops working in some video apps. A reboot usually fixes this.
  • I couldn't hear a call at all today. A reboot fixed this. Not great.
  • Sometimes sound stops working from the top speaker, or entirely. A reboot fixes this.
  • Sometimes Bluetooth crackles or audio goes blank even with no range between the connected headphones
  • Audio Wizard sometimes resets EQ, Bass and Treble settings to default.
  • Pocket mode is bonkers sometimes. Goes overkill with the notification to not cover the top.
  • When in one handed mode, sometimes the notification shade won't come down with a swipe from the top. I have to use the Smart Key
  • Double tap / Triple Tap back for functions is VERY inconsistent. After a while it just stops working. A reboot temporarily fixes this.
  • The bottom 1cm of the screen registers I have touched it sometimes, e.g. in some Portrait mode games have buttons that low which shows an animation of being pressed, but does not act on the touch. I think the OS is trying to stop accidental touches from pushing through an action, but it is very aggressive. The latest software update has made this less obvious.
  • For anyone on older software versions, sometimes my alarms failed to ring. This seems fine now on the latest software.
  • The latest update has slowed down picture taking from the camera even in good conditions. In bad conditions this takes much longer.

General feedback / suggestions:

  • Provide an option for System UI tuner to add seconds to the status bar clock. This is missing and it's really frustrating.
  • Separate the screen-off gestures for Next/Prev track from the Play/Pause gesture, or give the option to make it two finger < & > or reduce its sensitivity. The Next/Prev gesture is far too sensitive and accidental track changes happen easily, whereas play/pause is more restrained. Also provide an option vibration feedback upon Play/Pause or Next/Prev being activated.
  • Allow an option to tweak sensitivity of swiping Smart Key for bringing down notifications. It is great that it works so easily when you want it, but it also works too easily when you don't.
  • The Ultrawide OmniVision sensor supports PDAF. Please enable Autofocus on the UW camera with a software update. I don't know if the selife camera sensor supports AF but if it does, enable this too. Also edge detection in portrait mode is not brilliant, but overall the RGBW setup results in good shots in tough lighting.
  • Allow more apps for the Edge Tool. Adding one column of icons doesn't eat too much into my phone's display with my current settings and it could be very useful. Also adding more things you can do with system shortcuts would be great. Also, while I like the floating windows from the Edge Tool, many prefer opening an app in default (full) mode. This should be an option.
  • In my OnePlus 7T Pro before, I had the Device Controls quick setting come up along with power options and Wallet preview to select cards for payment by long-pressing the Power Button. This was extremely useful and if ASUS incorporated something like this, it would be amazing. As it stands "ASUS Optimised" isn't really differentiated from the "Stock Android" power menu option enough.
  • Google's Contacts app is better in some ways than the ASUS standard one, especially visually. However, it does not show call logs attached to the person in the contacts. Is there a way to allow Google Contacts to "Always" be the intended contact editor and for the app to also show call logs for each contact? I tried installing Google Phone app but no luck getting individual contact logs to the app. Also while we're at it, please make your favourites a tab like in the Google Phone dialler, with images etc. The list view is terrible.
    In addition, long pressing the icon on the home screen brings up the first three contacts in alphabetical order to be used for quick dialling from the long press of the icon. It should bring up the most contacted or be customisable in some way. Usually the top 3 favourites are brought up but as you don't have a customisable Favourites tab, it seems to pull it out in alphabetical order from the favourites. A bit of a poor experience. The fix would be just to have a visual Favourites tab you can customise in preference order by long press, drag and drop, not the list format. Both the Google and OnePlus dialler apps are customisable in this way.
  • Wallpaper & Style, Basic Colours only offers quite muted pastels. Offering stronger colours against the white icon text / graphics would be beneficial.
  • Camera app needs more explanation for some on screen settings. Also presets for standard pics outside of portrait mode would be great (e.g. clean, per sensor processing, with natural colours, vs. enhanced ASUS processing with the vibrant colours etc).

I'm sure there's more, but otherwise I have really enjoyed the phone and its features so far. The size and weight and performance overall coupled with decent battery life has been great. I am looking forward to a good few years with this phone and I am happy to feed back further as needed and as software updates (hopefully!) mature this phone (rather than break it)!

19 REPLIES 19

I think it's normal on a new phone, he needs to learn how You use it. After some time, when notifications on Your apps will came constantly and You would constantly check them, the os will increase auto-refreshing.

I had this on many phones.

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Checked today, VoLTE and VoWiFi work correctly in T-Mobile (calls quality is good, both in incoming and outgoing calls). In Plus only VoLTE is working, there is no VoWiFi (despite if enabled in options).

Interesting, I hope this is true as I experience the same issue. One of the most annoying things at the moment. I had this too on the Zenfone 8 and hoped that this would be no issue anymore on the 10... Yesterday I saw Gmail notifications come in 10-15 minutes late... For messenger apps there's several minutes of delay as well.

About screen refresh rate, I always use 120Hz as I did on my Zenfone 8. Behaviour on auto mode / lower refresh rates looks to be exactly the same still as on the old phone... 90Hz on low light has very bad color reproduction. Everything looks washed out and black is grey (which means all oleds that should be black are now powered on, possibly draining the battery faster?).

I have the phone for almost a week now. Other than the issues that I'd expected to be solved, I'm quite positive and see my upgrade (and the heavy increased cost compared to the Zenfone 8 back then) justified.  The battery life improvement is insane. I only charged 2 times so far, it easily lasts 3 days.
Which brings me to another point: will I use the charge limit again on this one? I used it almost everytime on my Zenfone 8 but battery degraded way too fast still. First I used 80% limit, then I had to increase to 90% as it didn't last a day, final months I charged it to 100%. I had a phone in the past that I charged to 100% for 4.5 years and only slightly degraded. Back then I had to upgrade the phone because software became slow and memory problems, not the battery. Now my biggest reason to upgrade to the 10 was the battery, after only 2 years...

Mansi_ASUS
Moderator
Moderator

Hey @PBN,
Thank you so much for reaching out. Could you please help clarify the following:
 

  • For the first issue, have you tried setting the Power Button Menu to ASUS Optimized?
  • Could you also mention the video apps in which the pinch-to-zoom issue occurs?
  • With regards to the sound issue, does it happen on a regular basis?
  • The last bug you mention, related to the camera, does the delay happen while using a specific camera mode? Also, does it take place even while using a third-party camera app?

As for the rest of the issues, I have forwarded them to the R&D department along with your feedback.


@Mansi_ASUS wrote:

Hey @PBN,
Thank you so much for reaching out. Could you please help clarify the following:
 

  • For the first issue, have you tried setting the Power Button Menu to ASUS Optimized?
    I had not, but this bug has disappeared for now. Will try it if it comes back.
  • Could you also mention the video apps in which the pinch-to-zoom issue occurs?
    It's sporadic but mainly YouTube and ReVanced (I have premium but I prefer ReVanced's swipe controls for brightness and volume)
  • With regards to the sound issue, does it happen on a regular basis?
    Once every few days currently. The most recent one was the bottom speaker stopped working and the top continued working. Bluetooth also went odd recently, throwing up the aptX Qualcomm toast every time I changed apps to a different sound (e.g. a game or to a video).
  • The last bug you mention, related to the camera, does the delay happen while using a specific camera mode? Also, does it take place even while using a third-party camera app?
    The delay is more pronounced on the recent updates. It wasn't as bad out of the box. It happens in most camera modes even with night mode off, often causing blurry images. This also happens in third party apps. Then, sometimes a reboot improves the speed until the next boot. A real dice roll!

As for the rest of the issues, I have forwarded them to the R&D department along with your feedback.

Thanks! I have noticed a few of the issues others have shared in reply to this thread so please take their thoughts into consideration also.


I experience the sound issue daily. within a few hours of a reboot all speaker sound dies.

Connecting a headset, wired or bluetooth, allows me to take calls and listen to music, but **** it is annoying.

I am new to Asus so I have not performed a factory reset yet. Is a "backup to external storage" sufficient to skip a lot of the trouble to set up the phone again?