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Proximity sensor disables during call

Star III

Asus Zenfone 10, Android 13, build WW_33.0220.0220.52.

I have an issue, where the proximity sensor stops working during a call in specific intervals (around 1 minute). When I answer a call and put the phone close to my ear, the screen gets disabled, but after a minute of holding the phone steady, close to my ear (I know the sensor is a little to the side of the speaker), the screen gets activated. Then I need to move the phone away and back, and the proximity sensor works again for around 1 minute and the problem comes back.

I tested the proximity sensor, and during the test it never showed any symptoms mentioned above. The issue seems to occur only during calls.

Using different call screens and phone apps doesn't help.

A similar issue has been reported a long time ago, but it might be a little different case than mine:


Star III

Can Asus send this fix with update to Zenfone 9 as well

Star I

I have the same problem too

Did you update your Zenfone 10 with latest patch as suggested?