Experiencing Tidal Streaming Issues on Android 15 (Zenfone 10)

[Fritfrall]

Hi everyone,

Since updating my Zenfone 10 to Android 15, I've been encountering random dropouts when streaming music on Tidal. Every time the music stops unexpectedly, the media player widget (the "Now Playing" display on my lock screen and in the drop-down menu) also disappears. Interestingly, I haven't experienced these issues on Spotify—it's only happening with Tidal. The only problem with Spotify is that I does not show "now playing" correctly on Bluetooth devices. Most songs and albums are now displayed as "Unknown" and I never had that problem before Android 15 either. I can live with this but it sure makes me think the problem does actually lie somewhere in the Android 15/Asus area rather than just Tidal.

I've tried pretty much everything I can think of:

Uninstalling and reinstalling the Tidal app

Clearing the app cache

Adjusting background activity and battery optimization settings

Testing different network connections

I even reached out to Tidal support, received some troubleshooting suggestions, and reported back, but unfortunately, nothing has resolved the issue. I’m curious if anyone else has had similar experiences with Tidal or other music services since Android 15, or if there's a known workaround.

Thanks

for any insights!

[Kukucska]

Try app settings - Tidal - and app battery usage go allow with turning off background app management. Also go Asus android not base. Seems like these helped me with SoundCloud problems.

[Fritfrall]

Correction: It does default as allow but then after using it after download and then put it away it automatically switches to not allowing.

[amot]

I have exactly the same problem with Tempo since I upgraded Android.  Another music app. It stopped playing after some time in the background. The setting "Allow background usage" is not saved after some time. Please check this issue, it is very annoying.