Experiencing Tidal Streaming Issues on Android 15 (Zenfone 10)

[Fritfrall]

Hi everyone,

Since updating my Zenfone 10 to Android 15, I've been encountering random dropouts when streaming music on Tidal. Every time the music stops unexpectedly, the media player widget (the "Now Playing" display on my lock screen and in the drop-down menu) also disappears. Interestingly, I haven't experienced these issues on Spotify—it's only happening with Tidal. The only problem with Spotify is that I does not show "now playing" correctly on Bluetooth devices. Most songs and albums are now displayed as "Unknown" and I never had that problem before Android 15 either. I can live with this but it sure makes me think the problem does actually lie somewhere in the Android 15/Asus area rather than just Tidal.

I've tried pretty much everything I can think of:

Uninstalling and reinstalling the Tidal app

Clearing the app cache

Adjusting background activity and battery optimization settings

Testing different network connections

I even reached out to Tidal support, received some troubleshooting suggestions, and reported back, but unfortunately, nothing has resolved the issue. I’m curious if anyone else has had similar experiences with Tidal or other music services since Android 15, or if there's a known workaround.

Thanks

for any insights!

[Perry23]

sure. open the app armoury crate, tap on games library (bottom), scroll through there till you get the plus icon, add tidal, open tidal, swipe from the top corner to open the overlay, tap on the smartphone like symbol. Tap the arrow when the message plops up and on the music icon to activate sounds when the app is in the background.

[Mattias_ASUS]

Hello @Fritfrall 
I am not able to recreate this, I wonder if you could create a log recreating the crash so that the devs can look into what could be causing the issue, when done, feel free to send me a DM with the link so I can send share it with the devs.
I'm writing the steps down below.
***********************
Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)
 

[Fritfrall]

I will try my best. Did you try with Tidal when trying to recreate this? Spotify works much better so you must use Tidal when trying.