Bluetooth audio problems

[Leanderman]

#zenfone10

I hope I'm not the only one with this problem.

I have the Zenfone 10 and I love the device, it's amazing but I've been having an issue with Bluetooth headphones.

The device is in my pants or jacket pocket and it has unstable connectivity, the audio while listening to music or podcasts jitters a lot moving and the phone is about 10 inches from the headphones.

This is respectable base while walking on streets.

I has two other phones, Samsung and OnePlus which don't have this problem.

Anyone else? It's there a fix? Or should I return the device? This is a fatal flaw for me 😞

[Leanderman]

I am adding a buch of people who seem to have the same issue, but that for some reason their threads were closed. I cannot find if the problems were solved, I will keep posting to keep this open.

@geoffevans @SAFFATLOL @GiraffeColin @Anonymous @Kypeli  @arochi1 @komali_2 

https://zentalk.asus.com/t5/zenfone-10/bluetooth-cutting-out/m-p/402067

https://zentalk.asus.com/t5/zenfone-10/zenfone10-has-bluetooth-issues/m-p/394157

https://www.reddit.com/r/zenfone/comments/17cxggj/zenfone10_has_bluetooth_issues

[Leanderman]

One more week and nothing...

[Leanderman]

Posting to keep everyone else that ay be having this problem in the loop.

I got a response in a private message and will keep posting any other posible source of fix, solution or guarantee.

Hey  @Leanderman

I heard back from the R&D.

The team provided the following information-
The result of the internal log analysis is that the antenna is being blocked when placed in the pocket. The antenna is designed to be on the right side of the phone. When it is placed in the pocket, if the antenna and the panel face outward, the issue with the sound interruption will be significantly reduced.

The R&D also wanted to know the following information-
Which pocket do you usually place the phone in, and in which direction is the phone placed (for example, screen facing out or in, up or down)

[ZaneChandler]

Have you found something useful?

[Leanderman]

Nothing yet.

They just replied they may increase the antenna power in a future update, supposedly in a month.

Fingers crossed, but this sounds like an admission of an antenna flaw.

I will keep posted.