Zenbook Won't wake up from sleeping/hibernate mode.

[garcia_gar_cia]

System: Windows 10 ver. 1909 (OX Build 18363.752)
Battery or AC: Present problems in both conditions.
Model: Zenbook UX430UAR
Frequency of occurrence: Everytime it goes into sleep or hibernation mode.
BIOS: 308
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Detailed description：
I have tried so many things. I have gone through all youtube videos I could find talking about fixing this issue. 
This is what I have done so far:
-Update all drivers
-Update BIOS
-Windows Update (checked)
And my last resource was a hard reset. Done, yet useless. 
My laptop simply won't wake up.  I will really appreciate if someone could shed some light on this. 

Warm regards
Jair

[RAJU_MSC_MATHEM]

nomidis

Hi, I have the same problem, only difference it does not happen all the times of sleep. I would say 1 out of 5 times.

I have been suspicious of the ssd and of the motherboard.

Up to now I tried

• bios upgrade
• deactivating bitlocker
• disabling write-caching of ssd

I did not have any permanent solution... only a sense that it is happening a bit more rarely. Very frustrating considering it is the premium series....

View post

Did you disabled hybernation.
Did you used builtin windows power troubleshooter?

[nomidis]

I did disable hibernation. I did not use power troubleshooter, where could i fin it?

[garcia_gar_cia]

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/comment/72745#Comment_72745

Did you disabled hybernation.

Did you used builtin windows power troubleshooter?

View post

Hello Raju,

Thanks for your sugestions. I did both, still it does not come back from sleep mode all the times. There are some times it wakes up normaly.

Last time, it went into sleep mode while I was listening music, it froze and sounded like a worn-disc.

I double check the Realtek driver and seems it is working properly.

Thanks in advance.

[garcia_gar_cia]

nomidis

I did disable hibernation. I did not use power troubleshooter, where could i fin it?

View post

@nomidis You could find it in the settings menu.
1) Windows + i
2) Update and Security
3) Troubleshoot

Cheers

[haytham]

i have the same problem