Zenbook UX3402 Sound Broken and Slow boot times

[hpad]

Battery or AC: Both...
Model: UX3402ZA OLED
Frequency of occurrence: 100%
Reset OS: Yes
Screenshot or video: N/A
System: UX3402ZA/ Q409ZA-EVO.I5256BL (BestBuy)S========================
Detailed description：
Bought it brand new from BestBuy, Everything worked just fine, Went in and did Windows updates, which updated the BIOS and since then I've lost audio despite trying different drivers etc, There has been no success. Under Device manager I see a Yellow mark next to Intel smart sound technology oed and it says " fw did not send fw ready"
Also on top of this even with a fresh clean install of Windows 11 it takes 1 min and over 1 min from a cold boot. Performance of it is fast once booted just no sound and booting is very slow / glitchy. At times having to turn it off & back on again several times to get it to post.
This seems like a BIOS issue

[RAJU_MSC_MATHEM]

hpad

https://zentalk.asus.com/en/discussion/comment/212203#Comment_212203

Tons of times. Its 1000% related to the BIOS or Intel CSME.

The Sound driver shows up, Can control the volume in windows, but theres no sound. But something Intel smart sound technology oed is whats causing it. Its deff bios or some sort of firmware related.

There was a new bios released 304 yesterday still didnt fix it. It is strange there has been a ton of bios updates in a short time for this model.

Along with if I remove all the drivers for the audio the laptop boots fast! But when enabled the laptop takes forever to boot along with having to turn it off and on again a ton of times before it'll even post

View post

Which manufacturer audio chip is embedded in your laptop motherboard..
Like Realtek or Synapsis or other.

[hpad]

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/comment/212366#Comment_212366

Which manufacturer audio chip is embedded in your laptop motherboard..

Like Realtek or Synapsis or other.

View post

Realtek

Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/212366#Comment_212366

@hpad

Could you please tell me the system version, BIOS version, and audio driver version you are currently using? I will report back to the tech team for confirmation, thank you.

https://support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-6...

https://www.asus.com/support/FAQ/1030673

View post

Bios version is 304 not sure what it was running when sound worked before the bios update

Windows 11. Not sure on the audio driver version just whichever the latest one thats on ASUS's driver site. Already packed the laptop up to be returned sadly.

[RAJU_MSC_MATHEM]

hpad

https://zentalk.asus.com/en/discussion/comment/212450#Comment_212450

Realtek

https://zentalk.asus.com/en/discussion/comment/212419#Comment_212419

Bios version is 304 not sure what it was running when sound worked before the bios update

Windows 11. Not sure on the audio driver version just whichever the latest one thats on ASUS's driver site. Already packed the laptop up to be returned sadly.

View post

Will you try to install Realtek audio driver ( Generic ) not customized for a specific model?
if you want to try means I will give you a download link.
Slow booting can be easily solved , by disabling startup items, deleting startup items from the registry and deleting tasks (tasks are registered under task schedule when starting windows .
Could you tell me? Is windows is installed in M.2 SSD or NVMe SSD or HDD

[hpad]

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/comment/212485#Comment_212485

Will you try to install Realtek audio driver ( Generic ) not customized for a specific model?

if you want to try means I will give you a download link.

Slow booting can be easily solved , by disabling startup items, deleting startup items from the registry and deleting tasks (tasks are registered under task schedule when starting windows .

Could you tell me? Is windows is installed in M.2 SSD or NVMe SSD or HDD

View post

Already tried that even other manufactures.
The slow booting is related to the audio issue. If I go into the BIOS and disable the on board audio the issue is gone and it boots fast. Also I'm not talking about just slow booting.. Also Slow posting along with it sometimes failing and just turning off and on several times by itself before it posts.

This has nothing to do with windows. Same thing occurs with a stock fresh untouched copy of windows 11 with nothing else installed other than a few drivers.

NVME this model only ships with NVME.

I get the normal troubleshooting but this is beyond that.

[Falcon_ASUS]

hpad

https://zentalk.asus.com/en/discussion/comment/212450#Comment_212450

Realtek

https://zentalk.asus.com/en/discussion/comment/212419#Comment_212419

Bios version is 304 not sure what it was running when sound worked before the bios update

Windows 11. Not sure on the audio driver version just whichever the latest one thats on ASUS's driver site. Already packed the laptop up to be returned sadly.

View post

@hpad
Sorry for any inconvenience it may be caused.