ZenBook UX camera stop working

[Ioana]

Hi,
I have a Laptop ASUS ZenBook 15 UX534FTC-A8263R bought this month, with Win10 Pro. Camera worked fine for several days, but today it is not working in Skype, Zoom, Camera apps - but works ok on facial recognition login!
In device manager, I see 2 cameras, with the same name (!), but one with manufacturer Microsoft, and the other Realteck. I tried disabling them, new drivers, restart, etc - no success.
Please advice.
Thanks,
Ioana
PS: also, google shows that there were previous questions on the same topic, but which were deleted. Please leave the questions, it saves time.

[Blake_ASUS]

Hello @Zhou ,
Which model and BIOS and camera app version do you have?
Thank you.

[juanna_jan]

I have the same issue recently with my zenbook. tried updating driver also no use. pls advise if i need to send it to service centre!! just bought the laptop last sept only.

[Blake_ASUS]

Helllo @juanna.jan ,
Please specify your model name and also specify the situation as well.
A screenshot would be helpful.
Thank you.

[paturner]

I just found a solution for my problem - hit F10 - it has a cross camera on it - like what I was getting when I ran the Camera app.

[ZT-9c2fe43f]

having same issue with new Zenbook Duo UX481FL and biometric driver is also not there how do i install the bio metric driver and make the hello windows work?