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ZenBook UX camera stop working

Ioana
Star I
Hi,
I have a Laptop ASUS ZenBook 15 UX534FTC-A8263R bought this month, with Win10 Pro. Camera worked fine for several days, but today it is not working in Skype, Zoom, Camera apps - but works ok on facial recognition login!
In device manager, I see 2 cameras, with the same name (!), but one with manufacturer Microsoft, and the other Realteck. I tried disabling them, new drivers, restart, etc - no success.
Please advice.
Thanks,
Ioana
PS: also, google shows that there were previous questions on the same topic, but which were deleted. Please leave the questions, it saves time.
39 REPLIES 39

Nes
Star I
Same problem with me with a brand new Zenbook Duo UX581GV

Ioana
Star I
It probably needs a new driver - hopefully Asus will provide one soon.

RAJU_MSC_MATHEM
Zen Master I
enable or allow the camera and microphone access in privacy under settings

Blake_ASUS
Community Legend II
Hello loana,
May you check if there is any update before the issue occurred?
There were similar issue, but it is related to Chrome.
Please also check, if you are using video call in browser, not independent Apps, does the issue happen?
I will check with our technical support on this issue.
Thank you.