zenbook pro duo screenpad+ issue.

[yashasvi___hand]

System: windows
Battery or AC:
Model:
Frequency of occurrence: sometimes
Reset OS:
Screenshot or video: video
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Ok so recently I just don't know what happened but all of a sudden my screenpad+'s interface or let's just say circular options where we could pin apps and all isn't showing and when I press the screenpad on/off button it works fine but when i click on change window button [↑↓] nothing happens and when i try to hover a window the three options to pin the window do not show up. I tried everything. Pls help

[yashasvi___hand]

Blake_ASUS

Hello yashasvi,

Please refer to below link

https://www.asus.com/support/FAQ/1041420

Please be careful that the installation order must be followed.

Thank you.

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i have done this multiple times but no avail @Blake_ASUS

[yashasvi___hand]

@Blake_ASUS there are no precise instructions on how to ACTUALLY install the drivers if it is in a zip file and if there is no executable or application file to install, just windows batch files.

[Blake_ASUS]

yashasvi­­ handa

@Blake_ASUS there are no precise instructions on how to ACTUALLY install the drivers if it is in a zip file and if there is no executable or application file to install, just windows batch files.

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Hello yashasvi,
Which driver do you mean?
Are below FAQ something you need?
How to search/install driver for ASUS product? | Official Support | ASUS GlobalHow to install Windows 10 driver when you can't find [setup.exe] or [install.exe] ? | Official Suppo...Thank you.

[yashasvi___hand]

Ok so back from the start,
When I started having problems on the screenpad I went to this forum https://www.asus.com/support/FAQ/1041420


Here it is said before anything else check the intel graphics driver version and preferably it should be v26.20.100.6952.02 or above so just for being sure I again installed the intel graphics driver.
Mine is v27.20.100.8935 .




Then it says download and install Intel(R) Serial IO I2C driver, in another link which is which is kinda similar to this but is for screenpad 2.0 https://www.asus.com/us/support/FAQ/1041344/ it is said in a note "If you cannot search for Intel(R) Serial IO I2C driver on the ASUS support site that is meant some models has been built-in I2C driver in Windows, so, you don't need to install it manually." and it wasn't available for my zenbook pro duo or lets just say I wasn't able to find it so I did not install it but just for being sure I checked my device manager under the system devices tab it was there. 4 to be precise :-
Intel(R) Serial IO I2C host controller - A368
Intel(R) Serial IO I2C host controller - A369
Intel(R) Serial IO I2C host controller - A36A
Intel(R) Serial IO I2C host controller - A36B
and that was that, No need to install this.



Then it says download and install ScreenXpert from Windows Store App which I did.




Then it said please download and install ASUS ScreenXpert Interface driver. The latest version which is available for the screenxpert interface driver is V1.1.0.0 which is from 2019/09/26 and is 5.13mb and comes in Zip format. I did not know how to install it so I went to this forum https://www.asus.com/support/FAQ/1039030/ as stated by @Blake_ASUS who is being very supportive. So after this I tried installing the driver by using the first method which is from the device manager it did not work. Secondly I tried using the PowerShell method it still didn't work. At this point i am very confused what to do please help. I hope this explanation is enough and detailed.

[yashasvi___hand]

see man, main issue is I am not able to see the screenpad plus's interface menu where app drawer and other settings are present and the button next to to the performance button which is used to switch apps to different windows or monitor isn't working.