Windows 11 Taskview Problem with new Zenbook Pro 15 Flip OLED (UP6502)

[ricklightheart]

System: Windows 11 Home
Battery or AC: Both
Model: UP6502Z
Frequency of occurrence: Constantly
Reset OS: Yes (multiple reinstalls of Windows 11)
Screenshot or video: See screengrab provided
========================
Detailed description：
I have a new Zenbook Pro 15 Flip OLED ( UP6502, 12th Gen Intel) with Windows 11 Home installed. I bought it this week. The computer has a problem when trying to use the Taskview to setup multiple desktops, each with a different background image applied. After different images are applied to each desktop, they randomly change to match the same background image that was used on one of the other desktops.
I have spoken to Asus support regarding this and they told me to talk to Microsoft about it. So far, I've spoken to 4 tech support members at Microsoft and escalated the issue to a level 2 tech, without finding a resolution to this annoying problem.
I have reinstalled Windows 11 three times, with the last time doing a complete rebuild with no personal files or apps kept. Immediately, after reinstalling Windows 11, the problem still exists! I've updated all software and drivers, without fixing the problem so far.
This is a very frustrating issue, especially since I have another desktop PC with Windows 11 Home installed and the Taskview desktop backgrounds work perfectly and never change on their own. Yet, for some reason, this new Zenbook Pro 15 Flip OLED has this built-in problem.
Below is a screengrab showing two desktops that had different background images assigned, but then changed on their own to the same image. Please note that individual pictures were assigned as backgrounds, not a slideshow.



Any help to fix this issue would be appreciated!
Thanks!

[Falcon_ASUS]

ricklightheart

Thank you for your reply. I'll return the laptop and try to get a new one with the hope that it doesn't have the same issue. After doing some research and learning that there are ongoing problems with the Intel Arc A370M graphic card that this unit has, I'm worried that I might find the the same problem in all Asus UP6502ZD laptops. I'll let you know what I find out!

Thanks for your help!

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@ricklightheart
Got it, thank you for your feedback

[ricklightheart]

Hello Falcon_Asus.
As follow-up to my last post, please note that I returned my Asus UP6502ZD laptop and replaced it with a new Asus laptop of the same model. Unfortunately, the exact same problem still exists. It happens as soon as Windows 11 is setup on the new computer and before any other software is installed (other than all current Windows, Asus, and Intel drivers and updates).
Attached is a video showing the issue..
In the video, Taskview is used to setup three different desktops, each with their own background image. However, once that is done, you can see how the backgrounds to some desktops randomly change on their own to match one of the images set on another desktop.
This problem appears to be in all of these new Zenbook Pro 15 Flip OLED ( UP6502ZD, 12th Gen Intel) that use the Intel ARC A370M.
Thank you for your help with trying to find a solution to this annoying problem that shouldn't be happening with a newly released laptop!

[Falcon_ASUS]

ricklightheart

https://us.v-cdn.net/6031231/uploads/KV52XB09IIR5/asus-up6502zd-taskview-problem.mp4

Hello Falcon_Asus.

As follow-up to my last post, please note that I returned my Asus UP6502ZD laptop and replaced it with a new Asus laptop of the same model. Unfortunately, the exact same problem still exists. It happens as soon as Windows 11 is setup on the new computer and before any other software is installed (other than all current Windows, Asus, and Intel drivers and updates).

Attached is a video showing the issue..

In the video, Taskview is used to setup three different desktops, each with their own background image. However, once that is done, you can see how the backgrounds to some desktops randomly change on their own to match one of the images set on another desktop.

This problem appears to be in all of these new Zenbook Pro 15 Flip OLED ( UP6502ZD, 12th Gen Intel) that use the Intel ARC A370M.

Thank you for your help with trying to find a solution to this annoying problem that shouldn't be happening with a newly released laptop!

View post

@ricklightheart
Regarding the description of this part:
" It happens as soon as Windows 11 is setup on the new computer and before any other software is installed (other than all current Windows, Asus, and Intel drivers and updates)."
Can I confirm with you is the system is ours ? Or do you install a brand new Windows 11 system by yourself?
Also, can I confirm with you the current BIOS version and system version?
Thank you.

[ricklightheart]

Hello Falcon_Asus.
The problem happens with both the Windows 11 Home that comes installed on the laptop, plus it still exists after a clean install of Windows 11 Home is done by Microsoft tech support. The operating system is Windows 11 Home 64-bit 10.0.22621 (Windows 11 Home, Version 22H2, OS Build 22621.900) and the firmware version is UP6502ZD.307.
Thank you for your continued help with trying to fix this problem!

[Falcon_ASUS]

ricklightheart

Hello Falcon_Asus.

The problem happens with both the Windows 11 Home that comes installed on the laptop, plus it still exists after a clean install of Windows 11 Home is done by Microsoft tech support. The operating system is Windows 11 Home 64-bit 10.0.22621 (Windows 11 Home, Version 22H2, OS Build 22621.900) and the firmware version is UP6502ZD.307.

Thank you for your continued help with trying to fix this problem!

View post

@ricklightheart
I have forwarded the information to the relevant department.
We will keep you updated and your consideration will be very much appreciated.