UX425JA Power Delivery Firmware

[ikot24]

PJD

1. System: Bios 304, GOP 14.0.1033, EC Version 3.04
2. Battery or AC: AC
3. Model: UX425J i5-1035G1
4. Frequency of occurrence: Always (after Update?)
5. Reset OS: No
6. Screenshot or video:

========================

Detailed description：

Hello!

I have set up a new ASUS Zenbook 14 UX425J. After all Updates from Windows Update I installed also all Updates from the Driver Site. Now I can't charge it anymore and both USB-C ports a dead - is it possible that the Power Delivery FW upgrade V1.0 is not compatible? Why would it install then?

In Device-Manager the USDB-Device USM-USCI ACPI-Device is not functioning and the charing LED is of. I tested the charger on another device (it's working) and another charger without luck.

I reseted the bios to defaults and did a reset by pressing the button more than 50 sek.

PS: I have just 35% battery left. This device can only be charged via USB-C

Can not charge Zenbook 14 UX425J - Maybe Power Delivery FW upgrade?

I have a same problem with USB-C on UX425JA.
Did user PJD solve it?
I need "old" firmware too.

[Blake_ASUS]

Hi there,
Did you also update the firmware from UX425EA website?
Thank you.

[ikot24]

Yes, I downloaded it from https://www.asus.com/ru/Laptops/For-Home/Zenbook/Zenbook-14-UX425-11th-Gen-Intel/HelpDesk_BIOS/?mode...

[Blake_ASUS]

Hi there,
I'm sorry that the FW is for UX425EA, not for UX425JA.
If you installed it and have issue with charging, then you need to send the device to our service center to roll it back.
Thank you.

[ikot24]

Do you have an instruction how to return the correct firmware?
My notebook still have 80% of battery charge, so I can try to do it myself.