Touchpad issue on my ASUS ZenBook Flip 14 UM462DA

[onaj_igor]

System: Windows 10
Battery or AC: Battery
Description: Touchpad issue
Model: ASUS ZenBook Flip 14 UM462DA
Frequency of Occurrence: Always
Reset OS: Yes

I purchase this laptop two weeks ago. From the start there was problem with touchpad. Touchpad is unresponsive and skips alot which was very frustrating. I tried installing all the drivers, new ones, old ones but nothing helped. I contacted ASUS customer service and they also suggested all this things but in the end they told me to send laptop to the service. So I took my laptop and hand it over to the store where i bought it. Four days passed and they call me to tell me that they sent my laptop to the service centar and they couldn't repair the problem so I got new laptop - same model as the old one (ASUS ZenBook Flip 14 UM462DA). Yea, same story with this one. I am very dissapointed because this is second laptop with this problem. I have all the newest drivers installed and the problem is still here. If anybody have some solution please help me. Thanks

[lmallawa]

Same issue in mine, I cant find touch pad in Device Manager, have I lost it altogether?

[Ahmed_Latif]

mattlockyer11
I had the same issue with my laptop. The precision touchpad driver was 12.0.0.29 out of the box. I uninstalled the device and chose to delete the existing driver. On rebooting the OS plug and play installed the device using 12.0.0.24 and now the issue has gone away. Looks like a bug with the latter driver. I have the number pad type touch pad.
View post

Thanks, I uninstalled the ASUS Precision Touchpad by going to the Device Manager. I re-installed the touchpad driver and it installed a new driver version 11.0.0.32.
So far the touchpad hasn't given any probelm so I am hoping it has fixed the issue.
just started doing that again so unfortunately it hasn't 😞

[Ahmed_Latif]

lmallawa
Same issue in mine, I cant find touch pad in Device Manager, have I lost it altogether?
View post

It is under "Human Interface Devices" in Device Manager

[lucapulbereandr]

Hello, same laptop and exact same problem here (as of 10 June 2020, I have tried everything and nothing seems to be working). I think it is a hardware issue on these laptops...

[b_ard]

Solution: had the same issue - sent it in, Asus updated the Firmware of the Touchpad (not the driver) and the bios - and now its fine (just like it is supposed to) the touchpad works
by the way, I miss chiral scrolling of the synaptics touchpads