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ScreenPlus Application Center cannot open MS Outlook

luthew
Star I
System: Windows 10 | Firmware Version: UX481FL.308
Battery or AC: both on battery and on AC
Model: Zenbook Duo UX481FL
Frequency of occurrence: Always
Reset OS:
Screenshot or video:
========================
Detailed description:
After updating with the following:
2021-02 Cumulative Update Preview for Windows 10 Version 20H2 for x64-based Systems (KB4601382)
2021-02 Cumulative Update Preview for .NET Framework 3.5 and 4.8 for Windows 10, version 20H2 for x64 (KB4601554).
I've cannot launch MS Outlook via ScreenPlus Application Center or even from the Task Group that has MS Outlook. Please see error message below.
app-center-01.jpg

app-center-02.jpg
This still occurs even after allowing full control for all user
All Application Packages
All Restricted Application Packages
Creator Owners
System
Administrators
Users
TrustedInstaller
image.png
I'm on the the following ASUS ScreenPad Plus Control Panel application and drivers:
ScreenXpert application: version 2.1.10.0
ScreenXpert driver: v1.2.2.0
ASUS system control interface V2.2.37.0
ASUS ScreenXpert Interface V2.0.8.0
ScreenPad Plus Optimizerr V1.0.0.6

Is there a fix? or should I wait for ASUS updates?
6 REPLIES 6

Blake_ASUS
Community Legend II
Hello luthew,
Are you able to open other MS app? like Word, excel or Powerpoint?
If you delete the icon in Application center and task group, then added in back does it work?
Are you able to open it from main screen instead of Screenpad plus?
Thank you.

luthew
Star I
Same for all MS app (Word, Excel or Powerpoint) --> Cannot open it via Screenpad Application Center.
Same happens after deleting the icon in Application Center and adding them back.
Able to open MS apps from the usual shortcuts (Start Menu, Desktop Shortcuts, Taskbar & etc.) with in issues.
Having issues only by openning MS Apps from the Screenpad Application Center.

Blake_ASUS
Community Legend II
Hello luthew,
Thank you very much for the information.
I need to consult more about it.

Blake_ASUS
Community Legend II
Hello luthew,
After confirming internally and externally, this is a issue by Office APP.
We are working on and waiting for the solution.
Will keep you updated.
Thank you.