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screenpad UX480 updated but no more working at all

System: Win10
Battery or AC: both
Model: UX480
Frequency of occurrence: always
Reset OS:
Screenshot or video:
Detailed description:
it's been a while I updated the screenpad to the v2.0 version, but till then it does not work at all. I can switch the pad mode with the f6 key, I clearly see the pad getting brighter but I cannot get any app displayed anymore - it stays black (we can although see light in the back). I gave a try with all possible updates without any success.

Community Legend II
Hello Zelie,
Have you ever reinstall your OS? or it has always been the factory OS?
Thank you.