screenpad black, backlit but no image shows. Just bought the UX534FT, thanks!

[lacsneo]

System: Windows 10
Battery or AC: Battery
Description: Screenxpert screenpad not working
Model: UX534ft
Frequency of Occurrence: Always
Reset OS: Yes

I've tried what it says on the troubleshot page but it stitl not working properly. I'm not sure what I should do. then it works properly or so it seems except for the fact that i see no image whatsoever. I only see a fait backlit black screenpad. Id greatly appreciate any kind of tip on how to solve this issue. Thank you, I just wanna enjoy the features this lapot has and for which I chose it....

[RAJU_MSC_MATHEM]

I think firmware has been released for screenpad.

[lacsneo]

I've also installed the firmware from Myasus, it doesn't and I can't figure out why

[Blake_ASUS]

Hello lacsneo, Please kindly refer to below FAQ. https://www.asus.com/support/FAQ/1041344 Let me know if there is any other issue and which step were you at. Thank you so much.

[lacsneo]

blake_ASUS posted on 2019/10/2 10:55 Hello lacsneo, Please kindly refer to below FAQ. https://www.asus.com/support/FAQ/1041344

how do I install and uninstall most of the drivers? they are packed in a strange way and I do not understand properly how to run them i've previously tried to do but I probably made a mistake in the process thank you so much.