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screenpad black, backlit but no image shows. Just bought the UX534FT, thanks!

Star I
System: Windows 10
Battery or AC: Battery
Description: Screenxpert screenpad not working
Model: UX534ft
Frequency of Occurrence: Always
Reset OS: Yes

I've tried what it says on the troubleshot page but it stitl not working properly. I'm not sure what I should do. then it works properly or so it seems except for the fact that i see no image whatsoever. I only see a fait backlit black screenpad. Id greatly appreciate any kind of tip on how to solve this issue. Thank you, I just wanna enjoy the features this lapot has and for which I chose it....

Zen Master I
I think firmware has been released for screenpad.

Star I
I've also installed the firmware from Myasus, it doesn't and I can't figure out why

Community Legend II
Hello lacsneo, Please kindly refer to below FAQ. Let me know if there is any other issue and which step were you at. Thank you so much.

Star I
blake_ASUS posted on 2019/10/2 10:55 Hello lacsneo, Please kindly refer to below FAQ.
how do I install and uninstall most of the drivers? they are packed in a strange way and I do not understand properly how to run them i've previously tried to do but I probably made a mistake in the process thank you so much.