Numpad is not working on my ZenBook Pro Duo UX581GV after installing new windows 10

[pouryaz]

System: win10
Battery or AC: both
Model: ZenBook Pro Duo UX581GV
Frequency of occurrence: always
Reset OS: yes
Screenshot or video:
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Detailed description：
Numpad is not working on my ZenBook Pro Duo UX581GV after installing a new windows 10. I installed touchpad/numpad driver Version V12.0.0.26 from the Asus website but still is not working!

[RAJU_MSC_MATHEM]

Boot the windows 10 os into safemode and see number pad ii s working or not

[Blake_ASUS]

Hello pouryaz,
Which Windows version are you using now?
Have you completed all the Windows update?
Please refer to RAJU's suggestion as well.
Thank you.