I can't see loudness, wideness, and other settings in Audio Wizard

[newfireworks120]

System: Zenbook 14 UX
Battery or AC:
Model:
Frequency of occurrence:
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Detailed Description:
I can't see wideness, loudness settings in audio wizard.

[Blake_ASUS]

Hello new fireworks1205,
May I know the exact model you have?
UX433FN or UX431FN?
Was there any update or modification before the issue occured?
Thank you.

[newfireworks120]

My ZenBook is UX433FN
And I couldn't see those menus since I bought the laptop.

[Blake_ASUS]

Hello new fireworks1205,
Please kindly check if your BIOS, Windows and ICE sound driver is up to date.
ASUS ZenBook 14 UX433FN Driver & Tools | Laptops | ASUS GlobalThank you.